Factory repair by the instrument experts
Teledyne API accepts instruments, sub-assemblies, modules and PCA's for evaluation and repair. Customers in the U.S. who are in need of service to their unit(s) should follow the process outlined below. All other customers should contact their place of purchase for assistance.
If the unit is a warranty repair - as determined by the date of purchase or when we shipped it - you'll need to submit a Return Material Authorization (RMA) form to get an RMA number and return the product for service at no charge. Material, labor and return shipping are included. Upon receipt of the submitted RMA form, a representative from Customer Service will contact you with shipping instructions.
If the unit has been used in such a fashion that the warranty is voided, then we will contact you with an estimate.
If the unit is out of warranty or there is any question regarding warranty status, you'll need to submit a RMA form to get an RMA number. A representative from Customer Service will contact you regarding payment options and shipping instructions. We will either quote a flat repair rate or the instrument will be evaluated and an estimate provided.
The following models qualify for flat rate repair: 452, OPTI-Sense, 465L, 465M, 465H. For more information on flat rate repair, please read our FAQ. If the unit qualifies for the flat rate pricing, it will be repaired and calibrated after receipt of the purchase order (PO), and shipped back to you without any additional authorization. Instruments that have excessive damage will not qualify for flat rate pricing and, in this situation, an estimate will be prepared and repairs will not proceed until you have authorized the repair.
All other models will be quoted based on time and material required to repair the unit. Factory service rates can be found here. A representative from Customer Service will provide an estimate for the cost of the repair. Once the estimate is approved, the unit will then be repaired and returned. If the estimate is declined, there will be a $525 Evaluation/Scrap Fee invoiced to you and we will return the unit unrepaired.
Sellers Offer, and any order issued by Buyer to Seller for the goods and/or services specified herein, is strictly limited to Seller's General Terms & Conditions.
If you have any questions, please contact API-Repairs@teledyne.com or call us at +1 858-657-9800.