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Software Support Form


We cannot answer questions or solve problems regarding your operating system or other software that might interfere with the operation of APIcom.

Company: *
Contact name: *
Telephone: *
Email: *
Report: System crash / freeze Application crash / freeze
Error message Bug suggestion Feature request
Problem frequency: Repeatable / consistent Random
APIcom Version:
(select HELP - ABOUT from the menu)
Detailed description of the problem and steps to reproduce it:

Operating System
We do not support 16-bit Windows (3.x), Apple or any type of UNIX platforms.
Installed service pack and build number of operating system:
(From the START menu, select RUN, type in WINVER and click OK to get the OS release, build number and service pack.)
Internet Explorer version:3.x 4.x 5.0 5.56.0 or later Other
Type of system processor and speed:
(e.g. Intel-AMD-Cyrix, Athlon, Duron, Celeron, Pentium I, II, III, IV, xxxx MHz)
Type of connection to the instrument
(Check all that apply to the problem):
direct cable / COM1  direct cable / COM2  direct cable / other COM 
modem  ethernet 
Baud rate of your COM port:
Data bits of COM port:
Parity setting of COM port: NONE  EVEN  ODD  MARK  SPACE 
Stop Bits setting of COM port: 1.5 
Flow control setting of COM port: None  Hardware  Xon/Xoff 
Other programs running when problem occurs:

Suspected cause for the problem (if any):

Suggested fixes for the problem (if any):

Additional comments (if any):

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If you need assistance or an accommodation while seeking employment, please email teledynerecruitment@teledyne.com or call (805)373-4545. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response. Teledyne participates in E-Verify (English) (Spanish) and Pay Transparency. Details on Right To Work may be found in English and Spanish.

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Teledyne API • 9970 Carroll Canyon Road • San Diego, California 92131 • USA