Updated September 15, 2020
Dear TAPI customers, channel partners and suppliers worldwide:
I truly hope that all of you are staying safe throughout this global health emergency and wish a
swift recovery to anyone affected.
I want to share with you an update on our actions in response to the COVID-19 pandemic and
reassure you of our commitment to providing a safe and healthy workplace while continuing to
satisfy the needs of our customers, globally.
As you know from previous communications, starting in mid-March 2020, TAPI Senior
Management formed an internal COVID-19 Response Team which continues to meet daily to
review all of the latest guidance and recommendations from the World Health Organization
(WHO), the US Center for Disease Control and Prevention (CDC), and California State and local
San Diego authorities. All appropriate measures have been implemented to ensure the safety
of our employees, customers, partners, and suppliers, and daily actions are being taken as the
As a result of the numerous safety measures implanted, TAPI’s San Diego facility has been able
to continue to operate normally throughout the pandemic without any interruption in our
ability to provide instruments, spare parts, repairs, technical or other customer service
support. Instrument and spare parts delivery times and factory repair turnaround time
continue to remain normal. For the past 6 months, most of our staff that are able to perform
their job function from home have been doing so, but in recent weeks, substantially all have
now returned to working full-time at our facility. However, for the foreseeable future, we
continue to limit all non-critical staff travel and visitors to our facility. All TAPI staff continue to
be fully available by phone and/or email as usual.
The global crisis is unfortunately far from over, so I encourage you all to remain diligent in
taking appropriate measures to protect yourself and others. Stay healthy and safe!